FAQ

 Shipping and Returns

Do you ship internationally?

We currently do not ship outside the 50 United States. See our Shipping Policy for more info. 

I'm located in the Iowa City area. Can I pick up my order in person?

Absolutely! Just send us an email and we'll coordinate a pick up time and refund the shipping charges.

What is your return policy?

We want you to love your purchase! If for any reason you are unhappy with your order, please email us within 48 hours of delivery with your order number and what you ordered. If there is a mistake on our end we will send you a prepaid return shipping label. Shipping for all other returns must be paid for by the buyer and the item must be unused and in all it's original packaging. Returns must be received within 30 days of original delivery. Refunds and exchanges will be issued upon our returns department receiving and processing the item. We recommend sending all returns with insurance and tracking.

***Apothecary products are not returnable*** 

See our Return Policy for more information

Damage during Shipping

We pack every order with the utmost care and ship every order with insurance, so if in the unlikely event your package arrives damaged: 1. take photos before opening it. Make sure the address label is visible and readable. 2. take photos of the product damage 3. email us with the photos within 48 hours of delivery. We'll make sure your order is replaced or refunded asap! 

See our Return Policy for more info.

What personal information do you collect?

See our Privacy Policy for details

About The Store

Do you take custom orders for handmade products?

Yes, depending on our schedule we do sometimes take customs orders. If there is a "Made to Order" listing in the shop then we can create that piece for you. If you would like it customized with different colors, please send us an email before placing your order.

I make witchy home goods. Would you like to carry my wholesale products?

We're always looking for unique, handcrafted, earth-friendly goods with witchy vibes! If you think your products would be a good fit, send us an email! We particularly want to support BIWOC and latinx business. Please include your social media handles.  info[at]smokeyspells.com

 Do you sell your in-house made products wholesale?

Not at this time, but we will offer wholesale options starting Summer 2019.