***ORDERS THAT HAVE NON-MATCHING DELIVERY AND BILLING ADDRESSES MAY BE CANCELED. This is to prevent fraudulent orders. We apologize for any inconvenience this may cause.***
Beginning Nov 9, 2019, a return will only be accepted is if there has been a mistake on our part. Email us within 3 days of receiving your order and we will send instructions for returning. DO NOT SEND YOUR ORDER BACK WITHOUT RECEIVING A RETURN CONFIRMATION FIRST
***IMPORTANT: Do not reroute a delivery back to us or refuse delivery. We will not accept or refund orders that have been refused delivery or rerouted back to us.
Orders are packaged with the utmost care and shipped fully insured, so if your item is damaged during shipping you can file a claim with the shipping carrier. We will assist you in any way we can with this process.
Late, Lost or stolen items will not be covered by Smokey Spells. Once we ship your package it is out of our control.
We cannot refund shipping if your order arrives late. Shipping times are estimates only. We cannot guarantee your order will arrive on time.
If your order is lost or stolen you will have to submit a claim with the shipping carrier. We will assist you in any way we can with this process.
Please allow up to 2 business days for your order to be processed.
Orders only ship on weekdays, Monday through Friday. Orders are not shipped or delivered on holidays or weekends.
We are not responsible for late or missing packages. Once items leave our shop they are out of our control. Shipping times are estimates and not guarantees.