Important Policies
PLEASE READ CAREFULLY BEFORE PLACING AN ORDER.
By placing an order you are agreeing to these terms.
RETURNS
You have 14 days to return your order. You are responsible for paying return shipping. Items must be unopened and unused to qualify for a refund. You may initiate a return from customer account page. Shipping costs are nonrefundable.
DAMAGED, LATE, LOST OR STOLEN ORDERS
Damaged: Orders are packaged with the utmost care and shipped fully insured. If your item is damaged during shipping you can file a claim with the shipping carrier.
You will need to submit the following to the carrier:
- photographs of the outer shipping container with the shipping label visible
- photographs of the damaged item
- your receipt with item value
Due to the one-of-a-kind, small batch nature of my products, I cannot offer replacements.
Late, Lost or Stolen items will not be covered by Smokey Spells. Once I ship your package it is out of my control. I cannot refund shipping if your order arrives late. Shipping times are estimates only. I cannot guarantee your order will arrive on time.
If your order is lost or stolen you will have to submit a claim with the shipping carrier.
SHIPPING
Please allow up to 3 business days for your order to be processed.
Orders only ship on weekdays, Tuesday through Friday. Orders are not shipped or delivered on holidays or weekends.
I am not responsible for late or missing packages. Once items leave my shop they are out of my control. Shipping times are estimates and not guarantees.
Contact:
If you have questions or concerns you can reach me (Myra) Mon thru Fri, from 10:00 am until 3:00 pm by
email: info [at] smokeyspells.com
or
phone: 319-535-2012